How We Work Together

I take my commitment to my clients seriously. To promote transparency, I have devised the following series of steps that are followed in some form for all client engagements.

 
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Step 1: Contact

If you are interested in working together on a project, send a message through the contact form located here. Alternatively, you can send an e-mail directly to thomas.mitchell@techwriteplus.com

In your e-mail, briefly introduce yourself and explain your priorities. Clearly describe what you would like and provide details regarding any difficulties you have encountered with your project. After you send your message, you will receive a reply shortly indicating whether or not I am suited for the job.


Step 2: Project Quote & Engagement Letter

If your project is a good match, I will generate a customized engagement letter that will describe the scope of services rendered, along with the approximated price and timeline to completion. To view a sample contract for a project, click here.


Step 3: Project Retainer

After signing the engagement letter, I request a retainer or initial deposit equal to half the cost of the project. This retainer reflects the client’s commitment to the service and can be conceptualized as prepaying for half of the service. For an explanation of this policy, please see the FAQ here.

The preferred payment channels are a mailed check or bank transfer of funds (e.g. ACH).


Step 4: Project Completion & Post-Project Support

After all deliverables have been completed, the second half of payment is due. Upon receipt of your payment, your work will be sent electronically to the e-mail used to initiate the project. Following the engagement’s conclusion, I am available to answer any questions, comments, or concerns.

Testimonials of satisfied clients are also always welcomed! If you are interested in being featured on the website, send me a message through the contact form here or send me an e-mail: thomas.mitchell@techwriteplus.com